Shareholder centre

Shareview is an online service for shareholders to access and manage detailed information about their holdings including balance movements, indicative values and dividend payments.

You can register for a Shareview Portfolio at www.shareview.co.uk.

To register you will need to locate your 11-digit Shareholder Reference Number which can be found on items of correspondence sent to you by EQ as our Registrar, such as a dividend confirmation or share certificate.

Once you have registered for a Shareview Portfolio and completed the identity checks, you will be able to log on and enjoy the benefits of the Shareview Portfolio including:

• monitoring all your shareholdings (even those that aren't with EQ);

• managing your personal details and communications preferences;

• buying and selling shares;

• voting at Company meetings;

• viewing tax vouchers online;

• accessing info on Save as you Earn schemes ('SAYE'); and

• viewing statements online.

E-Comms are the best way to keep our shareholders informed with accurate and up to date information about the Company. This is because electronic communications are faster, more sustainable and more cost effective and align with the Company’s digital-first strategy.

If you change your address, you must inform EQ.

You can update your UK address online via your Shareview Portfolio at www.shareview.co.uk. Click on “Change my address” in Quick Links and provide your new details.

See “How do I register for a Shareview Portfolio?” in these FAQs for more information on registering.

Further information can be found on the “Register an address change” page under Manage My Shares at www.shareview.co.uk.

To register a name change you will need to write to EQ. Further information on the details and supporting documentation required by them can be found on the “Register a name change” page under Manage My Shares at www.shareview.co.uk.

EQ keeps a record of your name and address and the number of shares you own. If your certificates are lost, stolen or destroyed, EQ can arrange duplicates to be issued to you. Simply contact EQ as soon as you can, quoting your Shareholder Reference Number if possible. You may be charged an administration fee for this depending on the value of the share certificate. Once this is done, EQ will send you a duplicate certificate.

If a shareholder passes away their records will need to be updated. By using the free, online Death Notification Service at www.deathnotificationservice.co.uk, you can notify a number of organisations at the same time.

Further information, including a guide on what to do when a shareholder passes away and the services that can support you, is available from www.shareview.co.uk/clients/bereavement.

If you have lost a dividend cheque or found an uncashed out-of-date dividend cheque you should contact EQ as soon as possible. It will arrange for the cheque to be stopped and then send you the outstanding payment(s) direct to your bank account, provided bank details have been supplied.

For further information including any applicable fees, please visit the “Request a reissue” page under Manage My Shares on www.shareview.co.uk.

You can register to receive Company communications electronically via your Shareview Portfolio at www.shareview.co.uk. Simply click “Update my communication preferences” in the Quick Links section when you log into your Shareview Portfolio.

You may, at some point, wish to transfer your shares to someone else (for example, your spouse or partner or in an “off market” sale). As these transactions usually do not involve a stockbroker, you can use a stock transfer form which can be obtained from EQ. Please complete and return to EQ along with your share certificate via registered post.

Where stamp duty is payable, the completed transfer form must be sent to a UK Inland Revenue Stamp Office and the duty paid before it can be forwarded to EQ.

Where stamp duty is not payable, you will need to complete the form fully, remembering to complete the stamp duty declaration on the reverse. The transfer form and share certificate (totalling at least the number of shares on the transfer) should be forwarded to EQ. Do not worry if the share certificates represent more shares than the transfer. If this is the case, EQ will send you a share certificate representing the balance.

For further information including any applicable fees, please visit the “Transfer certificated shares” page under Manage My Shares on www.shareview.co.uk.

You can see your share balance online via your Shareview Portfolio which gives up to date information on balances, transactions and dividends paid.

See “How do I register for a Shareview Portfolio?” in these FAQs for more information on registering.

Please note that you will need your Shareholder Reference Number to access this service. This will be included on any personalised documentation EQ has sent you, including dividend confirmations and share certificates. The Shareholder Reference Number from EQ will be made up of 11 digits. You should quote this Shareholder Reference Number whenever you contact EQ to speed up the location of your account.

You can buy and sell your all or part of your shares easily through your Shareview Portfolio using the dealing services provided by Equiniti Financial Services Limited ('EFSL'), a retail broker which will deal for shareholders using a share certificate. For further information on these dealing services including rates and charges, terms and conditions, etc. please see www.shareview.co.uk/dealing.

You can also buy and sell shares through a financial adviser or stockbroker, bank or building society. Please note the commission charges for buying and selling shares vary between the different organisations.

In order to receive your dividends directly into your bank account on the dividend payment date, you will need to register your bank details. You can elect to receive your dividends directly into your UK bank and register the details securely online via your Shareview Portfolio at www.shareview.co.uk.

Further information on having your dividends paid into your bank account can be found on the “Arrange direct dividend payments” page under Manage My Shares on www.shareview.co.uk.