Our customers

Our Customers

We work hard to ensure our customers can trust us to give them the product they want, responsibly sourced, and with excellent customer service.

We make significant investment in the training of our staff so that our customers can receive the best possible advice and service from helping them find the right sofa with the right payment option through to efficiently delivering and installing the new furniture in their home.

As a result of our commitment to product quality we are proud to offer a 10 year guarantee on all the upholstered products that we sell. This is supported by our own team of over 180 service technicians offering a comprehensive after sales service.

We collect detailed customer feedback at all stages of our customers’ journey with DFS and use this to drive continuous improvement in our processes as well as rewarding those staff who demonstrate consistently excellent levels of customer care.